The Feedback Grid is the most common and simplest way to document, organize, and prepare user feedback for the next iteration steps. You don't need much for this technique. Just a flip chart or (virtual) whiteboard on which you draw a four-quadrant matrix. Then, just a few sticky notes, and you're ready to start.
The four quadrants of the grid form the basis for all feedback interviews and evaluation processes. They are:
- Advantages/Benefits of the solution
- Disadvantages/Weaknesses of the solution
- Questions/Uncertainties
- Respondents' optimization ideas
The trick with this method is to capture everything the team has seen and heard. Interpretations and conclusions, however, are not recorded. The Feedback Grid serves as the foundation for further in-depth analysis of the results, for example, using the PPCO technique, and for deriving actions.
